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What Is the Householder Appeal Service?

The Householder Appeal Service (HAS) is a fast-track PINS procedure for refused householder applications — extensions, loft conversions, outbuildings, alterations to a single dwelling. Mandatory for householder schemes, no procedure choice. Written representations only (no hearings/inquiries). PINS target 12 weeks decision; reality 16–22 weeks. £0 PINS fee. Statement of case 8–12 weeks after LPA refusal. Success rate ~34% England, 30–32% London.

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What HAS covers + how it works

HAS applies to all refused householder planning applications — extensions, loft conversions, outbuildings, porches, dropped kerbs, swimming pools, garden rooms, dormers, replacement windows in CAs etc. — for single dwellings (not flats, HMOs or change of use). Procedure is written reps only — Inspector reads appellant's statement + LPA's questionnaire + statement, conducts site visit (usually unaccompanied), issues written decision. Appellant submits: (1) appeal form (PINS online portal); (2) statement of case (8–25 pages typically — refusal reason rebuttal, policy compliance, comparators, design rationale); (3) drawings (refusal scheme); (4) original application documents; (5) optionally — heritage statement, daylight assessment, design statement amendments. LPA submits Questionnaire (statutory consultees list, neighbour reps, officer report) + Statement (defence of refusal). No oral evidence. Third party reps invited but limited weight unless new material issues raised.

02

Timeline + critical dates

Refusal date triggers 12-week appeal window — appeal must be lodged within 84 days of LPA decision notice. PINS target 12 weeks to decision but post-2023 backlog runs 16–22 weeks routine, 24+ weeks in busy periods. Critical dates after lodging: (1) LPA submits Questionnaire within 2 weeks; (2) LPA submits Statement within 6 weeks; (3) appellant final comments within 9 weeks; (4) site visit weeks 10–14; (5) decision weeks 12–22. Build programme implication: if planning is appeal-dependent, add 4–6 months pre-construction. Many clients run parallel revised application to LPA + HAS appeal — if LPA approves revised scheme during appeal, withdraw appeal + proceed (faster outcome). Builderr practice: file HAS appeal day 1 after refusal + run revised LPA application week 2 — twin-track keeps options open.

More questions

Related questions answered.

Can I extend HAS deadlines?

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Limited — 12-week appeal lodging window is statutory and not extendable except in exceptional circumstances. Statement of case submission deadlines occasionally extendable by PINS on application showing good cause. Site visit dates negotiable with case officer. Final decision date not extendable by appellant.

Can I withdraw a HAS appeal?

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Yes — at any point before decision. Common where revised application approved by LPA mid-appeal. Withdrawal letter to PINS, copied to LPA. No costs consequence usually. After withdrawal cannot re-appeal same refusal — must lodge fresh application + restart cycle.

Is HAS available for flats or change of use?

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No — HAS limited to householder works on a single dwelling. Flat alterations, HMO conversions, change of use, new dwelling creation go via standard s78 procedure (written reps, hearing or inquiry chosen). Different timeline (22–60 weeks) + procedure rules.

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